I have specific questions, how can I contact you?

You can email me at simon@simonshawnandrews.com. You can also use the comment form here. I usually respond within the hour.

You don't list shipping costs. What will it cost me to get a painting shipped?

Shipping is free for everything on my website. Note that I only ship to Canada and USA.

Where do you ship to?

At this time I only ship to Canada and USA. If you are in a different country and are willing to pay for shipping then contact me and we can make arrangements.

How do you pack and ship the painting?

Small unframed panels are layered in cloth, then packed in a cardboard sandwich, then put in a bubble wrap envelope. Anything framed or large will be sandwiched inside styrofoam panels with reinforced corners, then boxed. Large cradled panels have the back side filled with styrofoam blocks so they are fully solid and have no hollow areas. They are then boxed with reinforced corners.

Who do you use to ship and long will it take for my package to arrive?

I pack the artwork within 2 days and use Canadapost or UPS and it usually takes anywhere from 5 - 14 days for the shipment to arrive anywhere in Canada or USA.

Will I have to pay import duty or taxes?

No, there should be no fees for import into USA.

Shipping

Can I track my order?

Yes all shipments are trackable.

What if my package arrived damaged?

I pack my orders carefully and securely but very occasionally, accidents occur. Please email simon@simonshawnandrews.com with your artwork title as soon as possible and I will be in contact to work out the best solution.

What is your return policy?

I accept returns within 30 days, no questions asked. You will need to pay the cost of return shipping. Just let me know you are returning it and when it arrives I'll give you the full refund of the item cost.

Returns

Payment details

Are my payment details safe?

This website does not store any of your credit card details. My secure, encrypted payment gateway is provided by Stripe so you can be sure your personal details are protected.

How do I use Paypal?

I'm happy to accept payment via PayPal. If you don’t already have an account, you can find out more and sign up here https://www.paypal.com/au/webapps/mpp/pay-online - it’s free, secure and simple.